What if the digital workplace became your biggest driver of transformation?
Few technology domains influence business transformation as directly as the digital workplace.
As organizations prepare for an AI-powered future, digital workplace services are becoming more than a support function. They help create personalized employee experiences, reduce digital friction, enable proactive IT support and provide a clear path towards agentic transformation.
The future of work must:
- Work intuitively. Create seamless experiences that help employees stay productive.
- Support proactively. Anticipate and resolve issues before they impact users.
- Transform intelligently. Turn workplace data and AI into measurable business outcomes.
Work intuitively. Support proactively. Transform intelligently.
How digital workplaces are becoming intelligent workplaces
Discover how organizations are moving beyond traditional workplace services to create intelligent and adaptive workplace experiences powered by AI.
Work intuitively
Create experiences people want to use
Work should feel seamless. Employees need fast access to the tools, information and support required to remain productive wherever they work.
Focus areas
- Frictionless digital experiences
- Employee productivity
- Personalized workplace services
- Smarter collaboration
Support proactively
Move beyond reactive IT support
Modern service desks must anticipate issues before they impact employees. With Agentic Service Desk, AI-powered assistants and intelligent orchestration, organizations can resolve issues faster and reduce operational effort.
Highlight benefits
- Reduce service desk demand
- Improve issue resolution
- Increase employee satisfaction
- Enable proactive support at scale
Customer stories
Customer voices
How technology is building better workplaces
Hear how organizations across Europe use digital transformation to build better workplaces for everyone, boosting productivity, collaboration and engagement.
Recognized as a leader in Digital Workplace Services
Leader
- IDC MarketScape for Worldwide Digital Workplace Services 2024
- IDC MarketScape: European Human Digital Workplace Services 2025
Challenger
Gartner Magic Quadrant for Outsourced Digital Workplace Services 2025
Leader
- ISG Provider Lens™ Future of Work Services 2025
- Leader in 6 quadrants in the UK, Leader in 5 quadrants in Australia
Disruptor
Avasant Digital Workplace Services 2025 RadarView™
The power of mattering in the digital workplace
Why employee experience directly impacts business outcomes
Technology alone is not enough.
Discover how organizations can create workplaces where people feel empowered, productive and connected.
Watch the webinarKey CIO survey findings (European Tech Leader Research 2026)
believe agentic IT support would improve employee experience
prioritize employee-experience measures over traditional IT service metrics
The Experts' view
"Most AI service desks still focus on answering questions or creating tickets. Powered by Aurora, we change the equation by orchestrating actions across systems to autonomously resolve issues end-to-end, helping organizations achieve positive employee experience while reducing operational costs."
Simon Rees
Fujitsu's CTO Europe Portfolio
"You can't solve tomorrow's workplace challenges with yesterday's support model. As ticket volumes increase and transformation accelerates, an agentic approach is the key to delivering both efficiency and innovation."
Dave De Graeve
Fujitsu Sales Director Strategic Pursuits
Demo video Autonomous IT Support
AI-driven issue resolution in action
What happens when AI doesn't just identify a problem, but helps resolve it?
See Fujitsu’s end-to-end AI-powered service desk proactively diagnose and resolve issues, reducing workloads and enabling productive, self-healing digital workplace experiences.
Expert insight centre
What leading organizations are discussing today
Explore key insights from recent conversations with workplace, transformation and technology leaders.
Executive Insight Paper. Key trends shaping the future of work.
Download the Executive event insightsPanel Discussion Highlights and Leadership Perspectives
AI, employee experience and workplace transformation.
Watch Panel 1: AI-Driven Personalisation & Employee Empowerment Watch Panel 2: Intelligent Integration: Scaling AI with PurposeComing Soon: Executive Leadership Event
Continue the Conversation
Fujitsu is bringing together senior workplace and digital transformation leaders to discuss how organizations can accelerate the journey towards agentic transformation.
What to expect
- Industry perspectives
- Executive peer discussions
- Practical transformation strategies
- AI and workplace innovation
Why organizations trust Fujitsu to deliver workplace transformation
A workplace that works for employees
Reduce digital friction and create personalized workplace experiences that keep work flowing.
IT services that support proactively
Reframe IT service delivery with automation, AI and agentic support designed around outcomes, not tickets.
A foundation for Agentic AI transformation
Create visibility, choice and control across workplace services while preparing your organization for the next generation of AI-enabled operations.
Leader across six quadrants in ISG Future of Work ServicesQuestions leaders are asking
Agentic AI has the potential to transform how people work, but success depends on having the right foundations in place. Organizations need visibility into employee experience, intelligent workplace operations and modern support services that can adapt, automate and scale. Digital Workplace Services provide the line of sight needed to move from experimentation to meaningful transformation.
Related content: Explore Agentic Workplace
Reducing friction is not about adding more tools. It's about creating workplace experiences that are intuitive, personalized and supported by intelligent automation. By understanding how employees work and where productivity barriers exist, organizations can improve experiences while simplifying operations and reducing support effort.
Related content: Download the Digital Workplace Services Guide
Proactive support shifts IT from reacting to incidents to anticipating and resolving issues before they affect users. With AI-powered assistants, automation and intelligent orchestration, service teams can improve response times, reduce disruption and help employees remain productive.
Related content: Download Agentic Service Desk
Leading organizations are viewing the workplace as a strategic enabler of business transformation. They are investing in employee experience, workplace intelligence and AI-enabled services to improve productivity, support innovation and prepare for new ways of working.
Related content: Explore Agentic Service Desk
Every organization is at a different stage of its transformation journey. The best starting point is understanding your current employee experience, workplace challenges and business priorities, then identifying where modern workplace services and AI can create the greatest impact.
Every organization's path to transformation is different. Whether you're focused on employee experience, AI adoption or service modernization, our specialists can help you identify the opportunities that matter most.
Speak to a Digital Workplace ExpertReady to accelerate your agentic transformation journey?
Whether you're looking to improve employee experience, modernize workplace services or explore the role of AI within your organization, our specialists can help you identify the next step.
What we can help with
- Digital Workplace Strategy
- Employee Experience Transformation
- Agentic Service Desk
- AI-Powered Workplace Services
- Workplace Modernization