Securing Australia’s energy future
with the Australian Energy Market Operator (AEMO)
Optimizing operations with ServiceNow for a sustainable energy landscape
In partnership with Fujitsu, AEMO has transformed its operations to drive efficiency, innovation, and risk management, ensuring a stable and sustainable energy future for Australia.
“If you’re looking for a partner that will absolutely align to your purpose, Fujitsu without a doubt provides that alignment. That was vital as we move through a once in a generation energy transition.”
Gordon Dunsford
Executive General Manager Digital, AEMO
AEMO centralizes workflow and risk management
AEMO faced operational inefficiencies due to outdated IT service management tools and manual processes. With fragmented risk management and manual workflows, tracking service activity, ensuring compliance, and making timely decisions were major challenges.
Fujitsu collaborated with AEMO to implement an integrated enterprise platform leveraging ServiceNow. AEMO saw a 50% increase of average time to deliver customer services time, contributing to more efficient and responsive operations.
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Partnership:
Collaborating for efficiency and continuous innovation.
ServiceNow and Automation:
Automating workflows to streamline service delivery.
Risk Management:
Centralizing risk data for better decision-making.
Industry Transition:
Supporting AEMO in navigating Australia's energy shift.
Unlocking the power of ServiceNow with Fujitsu
We combine our knowledge of ServiceNow and your business to help you to integrate systems and data, create smart digital workflows, deliver multi-channel.
Contact our team to understand more about our ServiceNow capabilities