ServiceNow's latest release brings a multitude of enhancements and fresh capabilities, but the stand-out amongst it all? Generative AI.
It's no surprise to those within the ServiceNow community that this is a big part of the Vancouver release. After all, ServiceNow has been teasing us with enhancements to its native AI and ML capabilities for some time ahead of the General Availability launch. Vancouver takes this to the next level with the Generative AI Controller, which enables a seamless connection between the Now Platform®, ChatGPT and Microsoft Azure OpenAI Service.
To give you a head start on your upgrade plans, we've shared our highlights from Vancouver and best practice guidance on upgrading your Now Platform®.
It's time to evolve: harness the power of generative AI directly within the platform to empower your people, reach new levels of efficiency, and create better experiences through automation with a human-touch.