Over the past years, we have witnessed a massive shift in the ways of working, leaving businesses navigating the complexities of reorienting their operations.
As employee expectations evolve and organizations seek to attract and retain digitally enabled talent, a human-centric approach is essential. As we embrace this opportunity to create a more people-centric and productive work environment, we must remain vigilant amid the challenges posed by the ever-changing landscape.
With the AI and automation, as well as shifting workforce demographics, there is an increasing need to personalize technology services, to ensure tooling is cost-effective and applied where it will drive the greatest benefit.
Organizations are increasingly challenged to implement role-based technology based on needs, in a more personalized way, so that employees only receive the technology that is needed, and the IT function can focus on maximizing return on investment. In organizations with large numbers of field workers, creating persona-based design is vitally important so that the tools used in the field are fit for purpose and support connection and enablement, as well as resilience and security.
At Fujitsu, we understand that the businesses that thrive in the long term are those that prioritize sustainable transformation. That’s why we have introduced Human Experience Workplace (HX Workplace), our platform for digital work.
Designed to empower organizations, HX Workplace equips them with the necessary solutions to transform their ways of working and create highly engaged, digitally dexterous, and sustainable workforces.
Also working together with Generative AI, we have the power to disrupt our usual working patterns and introduce a more seamless, more productive, and healthier workforce.
The key to thrive in the long term lies in prioritizing sustainable transformation by making changes that not only prioritize well-being of employees but also actively contribute to fostering a sustainable and more productive world.
Wärtsilä chose to partner with Fujitsu as it implements an IT infrastructure easily able to scale and adapt to changing market conditions, in line with employees’ needs.
Cargotec's new service desk will digitize its support contact services by leveraging Fujitsu’s interactive AI virtual agent solution for IT operations inquiries from its own employees.
Gartner has recognized Fujitsu as a Leader in its 2023 Magic Quadrant Outsourced Digital Workplace Services. Fujitsu has been evaluated for its Completeness of Vision and Ability to Execute.
In factories, there tends to be a lot of silent knowledge. AI is opening doors for manufacturers is by using for example video from the many cameras that are probably already in their factories. By analyzing camera data, AI can identify where processes are not being performed properly or safely. Read more from the blog by Jouko Koskinen, Sr. Director Global Digital Factory Offering Management and Consultancy
A modern, always up-to-date, work-anywhere frictionless experience delivered using Fujitsu unique config as code approach.
Fujitsu’s Customer Experience Center provides your people with an experience focused support service, easily accessible via a wide range of channels. Driven by Conversational AI, CEC enables your people to access the remote support they need, 24x7, and in their preferred language. Either providing automated resolutions, quickly guiding them to the self-help support they need, or passing them to one of our experienced agents to get them up and running as quickly as possible.
Our Workplace Support services provide a range of pro-active support options ideally suited to hybrid workforces. Enabling you to choose how you want to provide support, using walk-up tech bars, intelligent lockers and vending machines, or field and on-site based support technicians – that can be consumed on a pay as you go basis.
