Unlock the value from ServiceNow®
Maria – CTO
Despite the strengths of ServiceNow®, businesses often struggle to unlock value and realize new capabilities.
don't have a measurable way to calculate value from their investment.
ServiceNow® Your Way - What if You Could:
- Relieve workload pressure by managing your many competing priorities with CASE Platform Support and Continuous Improvement to cover the complete delivery cycle - fom initial ideas to testing and release management.
- Implement effective change management with CASE expert support and guidance, act with a greater understanding how change may affect your other processes and platforms.
- Create the right platform capability aligned to your strategic objectives and key business initiatives.
- Build ready-to use business cases with projected ROI and cost savings for leadership approval.
- Maintain best practice user experience with the ability to quickly identify and resolve any potential impacts on system stability and upgrades.
- Reduce user friction and enable fast issue resolution to boost engagement and strengthen trust – driving better outcomes.
- Relieve workload pressure by managing your many competing priorities with CASE Platform Support and Continuous Improvement to cover the complete delivery cycle - fom initial ideas to testing and release management.
- Implement effective change management with CASE expert support and guidance, act with a greater understanding how change may affect your other processes and platforms.
- Ensure teams continuously meet the evolving expectations of the Now Platform® aligned to your organisation’s needs.
- Empower greater efficiency with faster, more cost-effective support – accessible at any time and from anywhere.
Fujitsu has been awarded the Elite Partner of the Year award for the last 6 years and we have been honored with a further 8x ServiceNow awards for 2025. With more than 2,500 trained employees and 6,500 Mainline, Delivery and Suite, Sys Admin and Developer certifications across 42 countries, no other managed service comes close or provides a more comprehensive service to support your goals and priorities - connecting the right people to the right data at the right time.
Let’s Build the CASE Together
Developed for customers who see ServiceNow as more than an IT tool, but as a strategic platform to drive their organizations forward, Fujitsu Customer Advisory & Support Excellence – CASE is an “advisory-led, value-driven” subscription based service.
CASE – Unlocking ServiceNow Excellence
By advisory-led and value-driven, CASE acts as a gateway to a dedicated team of ServiceNow-certified experts whose purpose is to proactively scale customer capability across all ServiceNow modules, including ITSM, CSM, and HRSD.
Different to other managed services, CASE is not a ‘bucket of hours’. As your maturity in ServiceNow grows, CASE helps you unlock the full potential of the Now Platform® through complementary service entitlements covering Platform Strategy, Platform Health as well as Platform Support and Continuous Improvement.
Read Unlocking ServiceNow Excellence
What makes CASE different makes it better
Platform Strategy – Through a strategic roadmap we identify high-impact workflows, optimize governance and operating models, review your license costs and maximize your ROI.
Platform Health – We assess your configuration, maintain security, identify bottlenecks and optimize performance to empower your teams to ensure your NowPlatform® runs optimally.
Platform Support & Continuous Improvement – Transition smoothly to the latest upgrades, accelerate application onboarding, solution development and take advantage of the GenAI capabilities of NowAssist® with on-demand access to advice and expertise.
Delivering a single pane of glass view across your IT infrastructure
This groundbreaking ServiceNow ITOM deployment has resulted in dramatically faster incident resolution, streamlined processes, and a 36% reduction in carbon emissions in just one year.
Delivering ServiceNow® Value to You
Centrica
Removing the need for customizations and improving business agility for this UK utilities giant.
“Collaboratively we followed joint design principles to ensure we created a platform that can grow and evolve to help manage our costs and support our businesses’ transformation.”
Raj Oza, Head of ITSM at Centrica
RheinEnergie AG
Becoming a trusted advisor to this energy and water provider thanks to a shared operational vision.
“Fujitsu has not only helped us make ServiceNow® into the leading system, it also showed us numerous innovations.”
Björn Friedrich, Head of IT Operations & Service Integration at RheinEnergie
Common HR Service Delivery pitfalls and how to avoid them
Discover how to harness the transformative capabilities of ServiceNow and HR Service Delivery, to lay the foundation for a future of streamlined operations and continuous advancement.
Read how to turn vision into reality
Using Sustainable Transformation for Regenerative Business
At Fujitsu, we believe technology should empower people to create a more sustainable and prosperous future. We're moving beyond using AI for simple automation towards leveraging its power for complex decision-making, driving innovation in products and services, and boosting productivity.
