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While Generative AI and Agentic AI dominate today's headlines, the most powerful results emerge when organizations strategically combine these innovations with Native AI - the built-in intelligence already at work in your ServiceNow platform.
These three AI capabilities each play distinct yet complementary roles, from optimizing routine operations and generating intelligent insights to enabling autonomous decision-making at scale.
What sets high-performing organizations apart isn’t the adoption of any single AI technology, but a smart, integrated approach to leveraging all three. This layered framework creates a multiplier effect, where each capability strengthens the others. The result? Faster implementation, greater returns on existing technology investments, and a clear path to high-impact AI innovation where it matters most.
In this eBook, we explore the three distinct types of AI available on the ServiceNow Platform and reveal how a strategic, data-driven approach can unlock transformative results, starting with what you already have in place.
Whether you’re just starting your AI journey or aiming to accelerate your results, this guide equips you with the knowledge and tools to succeed.
Forms the foundation of ServiceNow's intelligence, delivering embedded automation, predictive insights, and decision logic that streamline operations and enhance efficiency across workflows.
Builds on this foundation by creating intelligent content, summaries, and recommendations drawn from your enterprise data, augmenting human productivity while ensuring consistency in knowledge articles, case resolutions, and suggested actions.
Represents the next evolution, with autonomous systems that complete tasks and make context-aware decisions, reducing manual workloads dramatically while allowing teams to focus on strategic priorities that drive business value.
An AI Readiness Assessment provides the perfect starting point, evaluating your current maturity, defining target outcomes, and delivering customized recommendations tailored to your organization's needs.
Our ServiceNow experts are ready to help you develop and execute an AI strategy that delivers measurable impact. Contact us today to transform your ServiceNow platform into an adaptive, intelligent operation that grows with your business needs while maximizing your existing technology investments.